TSM Escalation
There are several ways we partner with companies that have IT personnel or an IT department in place.
A typical IT department is very good at what they do, but may benefit from our team of IT engineers for IT escalation services, including:
- Staff augmentation for project based work.
- Consultation on new hardware/software decisions and purchases.
- Server consolidation and/or virtualization.
A company with an IT department will benefit from partnering with TekTegrity in many ways, including:
- 24/7/365 supplemental support when your IT staff is unavailable, sick, on vacation, etc.
- Guaranteed response time on all issues.
- Pool of engineers available for high level support, consultation, troubleshooting, etc.
- IT continuity. There won’t be any hiccups or knowledge gaps if your IT staff changes.
We can also work on a retainer base with companies that need on-site projects, maintenance and trouble shooting with a guaranteed response time.
Contact us at our San Luis Obispo headquarters and find out how your company and IT department can benefit from partnering with TekTegrity.
