Managed IT Services
TekTegrity’s Total Systems Management™ (TSM) proactively monitors your computer systems, servers and networks to identify problems and address them before they cause downtime for your business.
Is Managed IT Support Right for Your Company?
- Are you spending time fixing your computers that you could spend on your business?
- Do you know last time your server, files and systems were backed up? Could your company survive if your files were suddenly destroyed or disappeared?
- Can your company function if your computer systems go down for a long period of time?
- Do you hesitate calling your IT provider because the clock starts running immediately and your not sure the problem will even get fixed?
- Is your current IT provider slow to respond when you call?
- Do you hate waiting half a day for a tech to finally show up ?
TekTegrity's TSM takes care of all this and much more, for a predictable monthly fee. Unlike the break/fix model of IT service that profits from service calls, it is in our best interest that your computer systems, servers and networks are up and running smoothly, all the time. It just makes good business sense.
The TekTegrity TSM Support Advantage
All TekTegrity TSM clients are assigned a team:
- A Dispatch Manager who listens to your needs and routs you to the technician best suited to address your specific issue. No more worrying about your technician being unavailable because they are tied up with another customer – we will always have a technician available to address your emergencies thanks to the size and depth of our team.
- An Account Manager to help guide you through the IT maze, provide consultation and even translate "Nerd" when needed.
- A Backup Technician who ensures nightly data back-ups.
- An Anti-Virus Technician who is solely dedicated to protecting your computer systems and servers from viruses, spyware and malware.
Managed Workstation Support
We manage all of the critical tasks that keep your computer systems, network, servers and applications up and running:
- Remote & Onsite Support
- User Account Management
- Operating System Patch Management
- Software License Reporting
- Application Upgrades
- Printer Management
- System Audits
- Disc Space, Partition & Usage Management
- Antivirus Management & Virus Removal
- Spyware Scans & Removal
- Hardware Maintenance
- Systems Inventory Reporting
- 24/7 Monitoring
- Guaranteed Response Times
- After Hours Emergency Response
Managed Server Support
Our server management and maintenance provide by our Microsoft Certified Engineers delivers unsurpassed reliability, consistency and peace of mind:
- Remote & Onsite Support
- Daily Backup Monitoring & Reporting
- On-going Proactive Server Maintenance
- Disaster Recovery Coverage
- Microsoft Windows, Exchange & SQL Server Patch Management
- Virus Definition Management
- User Account Management
- Hardware Firmware Management
- Server Event Log Monitoring (we are notified when any "bad" events occur on the server so we can tackle them immediately and report them to you)
- 24/7 Server Monitoring
- Guaranteed Response Times
- After Hours Emergency Response
Contact us at our San Luis Obispo headquarters today to find out how we can take our IT management off your shoulders so you can focus on growing your business.
