Jun 11
2018

Why Consumer-Grade Doesn’t Cut It

By Russ Levanway, President

Late last month, the FBI reported on an attempt by Russian hackers to infect hundreds of thousands of residential routers in at least 54 countries with malware. With residential routers like Linksys and NetGear primarily affected, the FBI recommended that people restart their home router to disrupt the attack.  In November last year, there was a serious vulnerability that affected most wifi networks as well.

We received a few calls about this most recent major incident, but since virtually all of our clients use business-class equipment on our recommendation, the impacts were very minimal.  The wifi vulnerability in November also had a minimal impact, since the business-class wifi deployed at most of our clients can be centrally managed and updated quickly.  This leads me to a topic worth discussing here: the difference between business-class and consumer-class equipment.

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May 23
2018

Upping Our Game

By Russ Levanway, President

Our recent combination with CIO Solutions has brought into focus the concept of “brand promises.” Unlike a mission or core values, brand promises are an extension of a company’s premise, a concrete takeaway for anyone who opts in to use its services. CIO Solutions has three brand promises, but it’s the first that I want to focus on today: first-contact resolution.

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Apr 20
2018

What’s In It For Me?

By Russ Levanway, President

As I shared last month, TekTegrity is merging with Santa Barbara County’s CIO Solutions. So, what’s in it for our clients?

In past posts, I’ve talked about the cloud: what it is, the technology behind it, its status in the San Luis Obispo & Fresno regions, and what all of that means to our clients. Currently, a relatively small percentage of our clients use cloud services as core infrastructure. That means, instead of building infrastructure in their office, these clients choose instead to move it to a hosted environment or data center off-site. The switch to cloud services for infrastructure (often called in tech jargon an IaaS or Infrastructure as a Service) has great benefits.  Instead of large capital outlays for new equipment every few years, the infrastructure is typically available for a monthly service that is rolled into IT support.  Dedicated server closets and air conditioning are no longer necessary.

Much simplicity is gained. 

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Mar 22
2018

CIO Solutions Brings TekTegrity Onboard

FOR IMMEDIATE RELEASE

Santa Barbara based firm expands through merger with San Luis Obispo company

March 22, 2018 (Santa Barbara, Calif.)— CIO Solutions and TekTegrity have announced the merger of their business operations to offer unsurpassed IT management and consulting services to Ventura, Santa Barbara, San Luis Obispo and Fresno Counties. The combined company will operate under the CIO Solutions brand and will be one of the largest information technology providers in Central California with nearly 100 employees.

“We are excited to continue with TekTegrity’s vision of enhanced productivity by bringing new capabilities to customers in San Luis Obispo and Fresno,” said CIO Solutions CEO, Eric Egolf. “Most notably, TekTegrity clients will benefit from new services related to cloud computing and a fanatical focus on first-call resolution. Equally important is our shared passion for community involvement and providing employees the best work-life balance.”

Egolf will remain in the position of CEO for CIO Solutions, focusing on strategic initiatives, organizational growth, and community engagement, while TekTegrity co-founder and CEO Russ Levanway will act as President, overseeing the smooth operation and integration of the combined company.

“Our combined forces complement each other to better serve clients across the Central Coast and Central Valley,” said Levanway, “And because no one is leaving their position, our clients can count on the same people, strong relationships and high quality they always received.”

CIO Solutions will continue to put an emphasis on client education and brings a wealth of expertise in the changing technological landscape, including forward-thinking cloud solutions, information security services, and major project and support solutions for small businesses, government, and large enterprises.

For more information, please contact Jamie Shearn, Marketing Associate at CIO Solutions at jshearn@ciosolutions.com or (805) 596-0135.

About CIO Solutions.

Throughout CIO Solutions’ 32-year history of providing premier IT support to the Central Coast, the company has maintained a commitment to thoughtful innovation, security, and client partnership. CIO Solutions serves its clients as a trusted advisor ensuring solid advice and the technological support to help businesses grow.

CIO Solutions has developed a world-class help desk with technically proficient, experienced and helpful agents who have become experts in managing and maintaining IT networks. In addition, CIO also provides consultation, implementation and support for Private Cloud Services, Enterprise Storage, Virtualization, VoIP Phone Systems and other solutions.


Mar 22
2018

Exciting Changes at TekTegrity

By Russ Levanway, CEO

Two years ago, I started up a conversation with Eric Egolf, CEO of CIO Solutions, a tech company not unlike our own, established in the late ‘80’s and based out of Santa Barbara. At the time, we were friendly competitors sharing a border between Santa Barbara and San Luis Obispo Counties, but through the course of conversation, we discovered that our businesses are very complementary. For instance, CIO Solutions is very strong in areas including cloud technology, security, and first call resolution, while TekTegrity’s strengths include operations, administration, and managing the life cycle of issues our clients experience. Soon, we were talking about how compelling a combination of our strengths might be; before long, we were talking more seriously, and last August, Eric approached me with a well thought out proposal.

That’s the exciting news I’m sharing today: Effective the beginning of April, TekTegrity will be merging with CIO Solutions and the combined organization will be known as CIO Solutions.

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Feb 26
2018

Foundation versus Fixtures

By Russ Levanway, CEO

We’re in the midst of remodeling our 4,500-square foot Fresno office right now, and if you’ve ever remodeled anything, you know it’s a long process. Our staff is temporarily relocated into a really small office in a neighboring building within the same business complex, in addition to some folks who work in a portable trailer that stands in our parking lot. Conditions are quite challenging for our staff, but they willingly embrace the upheaval because they know what they have to look forward to in about a month’s time: a brand-new, beautiful building to call home. more


Jan 25
2018

Trust: Truly Keeping Core Values at the Core

By Russ Levanway, CEO

We’re spending some time revisiting our core values this year to ensure we don’t lose sight of their true meaning. I think that, for core values to be meaningful, they need to be reflected upon often, to be explored for new ways to model and apply them. In a healthy company, core values tend to manifest naturally because they’re integrated, but even in a healthy company, you may find, if you’re honest with yourself, certain elements of your core values might not be applied consistently. You need to reflect on that and find out how to make them part of your core again.

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Dec 15
2017

Your Log Has Something to Say to You

John Lim, CTO

By John Lim, CTO

When it comes to tech, most of us don’t have the need to look too deep into the systems we’re using. We go about the day using the system in place and don’t have to think twice about what’s going on under the surface.

But when something goes wrong and all of a sudden a server goes out or a system crashes, we hope that there are some precautions and hidden tricks up the sleeves of our IT company.

Enter: logs.

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Dec 3
2017

Do this One Thing to Make 2018 the Safest Year Yet

2018 Cyber Security Predictions

By Russ Levanway, CEO

At the beginning of this year, I predicted trends for 2017 and discussed my single biggest concern: security. I talked about the changing security landscape and how crypto-ransomware is a real force to reckon with. Sadly, my predictions turned out to be true.

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Nov 5
2017

Gratitude for Growth: We Couldn’t Have Done it Without You

Food Truck Fridays – a Client Appreciation Event

By Russ Levanway, CEO

There’s nothing like the sense of accomplishment that comes with having helped a client in a truly meaningful way when there’s mutual gratitude for a job well done. We’ve come to learn that our clients see us not just as a company that fixes their computers, but as a company that enhances their productivity and thereby enriches their lives and the lives of those they serve.

But let me be clear: there have been quite a few times when clients have told us what we needed to do better. And we wouldn’t be the company we are today without that feedback.

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CIO Solutions And TekTegrity Announce Merger. Read More