Jun 29
2016

TekTegrity Receives Award for Exemplary Addition to IT Community

COO Jeremy Koellish + Steve “Woz” Wozniak

FOR IMMEDIATE RELEASE, JUNE 29, 2016 – TekTegrity announced today the company took home a Golden Datto award, signed by Apple Co-Founder Steve Wozniak, in the Community Partner of the Year category during DattoCon, Datto’s annual partner conference, in Nashville. TN. The Golden Datto awards recognize the outstanding accomplishments of Datto’s partner community. Given across 10 unique categories, Golden Datto award winners are an elite group of businesses that are recognized as leaders in the IT industry.

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Jun 22
2016

HOW TO // How to Empower Your Team to Provide Great Customer Service

Great Customer Service Starts Here

By Jeremy Koellish, COO

If I were to ask a room full of you and all your friends what the “golden rule” of customer service is undoubtedly the majority would shout out in unison, “the customer is always right”. I mean we were all given that directive from a boss at some point in time – whether it was waiting tables, answering phones or slinging burgers.

But if I were to ask you and your buddies if you guys really believed that philosophy, I guarantee you there would be hesitation and rumblings amongst the group because, for any of us who have spent time in customer service, we all recognize that something is missing from that model.

Here’s how to find that missing piece so you can empower your team to give exceptional customer service day in and day out:

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Jun 9
2016

No Department is an Island

island

By Russ Levanway, CEO

Known Unknowns

We specialize in IT. And we have spent over a decade working hard to become specialists in IT. However, when it comes to accounting advice, legal advice, insurance, telecom solutions, custodial services, you name it, we rely on the experts.

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CIO Solutions And TekTegrity Announce Merger. Read More