Dec 21
2016

Balancing Security and Productivity

balance

By Russ Levanway, CEO

Now that the election is over maybe it’s finally safe to talk about something that’s been on my mind. I didn’t want to touch it with a ten-foot pole, but it’s obviously very relevant to IT and our industry: I’m talking about Hillary’s emails.

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Dec 20
2016

Best Practices for Active Directory Group Policies

Ruby Nahal, Engineer By Ruby Nahal, Senior Engineer

Active Directory Group Policies are an extremely powerful component of Active Directory. They are the magic wand that will help you control the functioning and behavior of entities in your Active Directory domain. And because they are so powerful, it can also be dangerous if they are misconfigured. Ever heard the saying, “With great power comes great responsibility”? Depending on how your Group Policies are configured, it can also make the troubleshooting process harder. Following are six nuggets of wisdom on how to make your group policy infrastructure better.

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Dec 15
2016

EHR & MACRA // What Physicians Need to Know

Healthcare IT team, San Luis Obispo, Fresno By Nathan Stott, Practice Director

We recently broke down the MACRA Transition Year Requirements and briefly touched on each of the four performance categories that will affect physician payments under the Quality Payment Program. One of these categories, Advancing Care Information, is the replacement for Meaningful Use and reflects the largest percentage (25%) of the MIPS composite score for 2017. EHR use is at the core of the Quality Payment Program, with both MIPS and APMs requiring the use of certified EHR technology to qualify for positive Medicare payment adjustments.

Let’s take a look at some of the important details regarding EHR use your practice will need to assess in order to be prepared:

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Dec 14
2016

HOW TO // How to Listen to your Team

IT Consulting, listening to team

By Jeremy Koellish, COO

If you have ever met me in person, the first thing you will notice is that I am in perpetual motion. And when I am not at work running around and bounding up the stairs…I am literally running. That said, I, perhaps more than most, work on drawing my attention toward slowing down, breathing and listening. I prioritize listening because I know it is important for myself and my company. Knowing yourself and your own barriers to being a good listener is the first step to making sure your employees feel like they can speak freely.

Here are some other tips:

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Dec 5
2016

Real Consulting // Drilling Deep & Giving Back

Real IT Consulting San Luis Obispo, Fresno

The Giant Reamer and I

By Josh Erdman, Senior Consultant

Shock and Awe

I had no idea what to expect when visiting an industrial drill bit company. I knew there would be lots of metal and welding for sure, but when I stepped into the lobby at Melfred Borzall, all my expectations went out the window.  

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Nov 21
2016

Exchange Database Repair

Ruby Nahal, Engineer By Ruby Nahal, Senior Engineer

As tech admins, we have all dealt with the extreme fickleness of Exchange servers for database integrity at some point in our careers. Whether it is a good old dirty shutdown of Exchange services or storage block corruption, Exchange can be left in an inconsistent state ranging in symptoms from inaccessible mailboxes to complete database unmounted condition. Since email is the core communication path for most businesses, downtime can lead to the loss of money and time.

So, what are the options to bring Exchange back to a stable condition? The answer lies in the extent of the problem.

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Nov 15
2016

Why Your IT Company Screws Up All The Time

Frustrated with IT company

By Russ Levanway, CEO

Numbers Don’t Lie

According to a study performed by the IT industry trade association CompTIA, “Roughly 4 in 10 end users think the method in which their IT is managed is working fine as currently structured, but a NET 61% believe there is room for improvement, including 9% that said IT management methods could be significantly better than they are today.” Clearly, for many end users a great divide exists between expectations and what they’re getting.

Why?

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Nov 14
2016

MACRA Transition Year Requirements // 2017

Nathan, Healthcare IT team By Nathan Stott, Practice Director

If you haven’t yet settled down to read through the 2,398-page tome that is the MACRA Final Rule published by CMS on October 14, 2016, no need to worry. We read it and outlined the most important changes for you to be aware of for 2017.

The proposed rule, first announced in April 2016, received more than 4,000 public comments. One of the most important issues the final rule addressed was the ‘Pick Your Pace Provision’ which allows flexibility in how clinicians can participate in the Quality Payment Program in 2017. There are four options:

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Nov 11
2016

Real Consulting // A Healthier Life Thanks to Guayaki

Real IT Consulting with Guyaki

The Guayaki Founders

By Josh Erdman, Senior Consultant

Working with Guayaki for the last 15 years has forever changed my life. Their product and stance on environmental sustainability is admirable, but it was their lifestyle of health and wellness that opened my eyes to my own ignorance.

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Nov 3
2016

HOW TO // How to Tear Down the Walls

Open Office Floorplan

By Jeremy Koellish, COO

Open workspaces are nothing new. But, for us, a busy MSP with Field Technicians running around, Account Managers making calls and a support line humming away, tearing down the walls was not an intuitive choice – especially in the age of collaboration software. By physically dividing our office into cubicles clustered around specific functions we were actually cutting off the natural circulation of information. It wasn’t until we realized this that we make the change. Here’s how we did it.

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CIO Solutions And TekTegrity Announce Merger. Read More