Small Office Support [SOS]


Derrick Herdewel

Lead Technician

Derrick's childhood dream of studying theater and becoming an actor landed him at a magnet high school for Technology and the Performing Arts where he realized his passion lay in the former over the latter. Having worked on computers since the age of 10, Derrick is no-drama when it comes to client support and creative problem solving.

Even though Derrick chose a career in IT over theater, he still nurtures his natural inclination toward the finer things: craft beer, a swim in a glassy lake, great food, and even better company.


Susan Lee

EHR PM Trainer

Susan graduated with an AS Degree is Healthcare Administration and is also a Certififed Professional Coder with the AAPC having worked as a medical biller for 3 years. Susan is responsible for the training, configuration and on-going support of all EHR customers in relation to their Practice Management system(s).

When away from the office, Susan enjoys cooking, hosting family events and playing board games with her husband and two children to which she admitted letting her young son win to boost his confidence (shhh!).