Client Services


Jill Lowe

Account Manager

With many recent changes in the medical and financial sectors, TekTegrity clients have a good ally in Jill Lowe. An office manager for a medical family practice for 21 years and then the business and finance manager for another medical organization for seven, Jill understands our clients’ needs from a personal perspective. She’s especially well-versed in electronic medical records implementation and management, HIPAA requirements, and business finance and accounting.

In each role, Jill has also acted as the technical liaison. Why? Because, well, she’s always been a bit of a techie…an extremely detail-oriented, thoughtful, fun, personable and efficient techie. When she’s not at work, though, you’ll find her reading a good book, getting some great photos (she’s a shutterbug!), spending time with her family, or whipping up some amazing culinary creation. We’re proud to have this Renaissance woman on our team, taking good care of our clients. 

Additional Certification:

  • CompTIA Customer Service Excellence Program

 


Arun Shivaprasad

Account Manager

Always into cool tech gadgets, Arun spent his childhood taking things apart just to see what was going on inside. He has even built his own computers from scratch for the pure satisfaction of doing it himself. But Arun is not all about tech all of the time, he loves sports, plays softball and is on a billiards team. He also highly recommends catching a live San Jose Sharks game if you have the chance - but only if you are into having one of the most exciting experiences of your entire life.

Bottom line is that Arun loves what technology can do for people. While working at Best Buy, he “got a lot of joy” out of being able to satisfy a customer’s technology needs. And we're happy to say that Arun now brings that enthusiasm and positivity to TekTegrity where he works passionately with his clients to make sure their IT solutions are dialed in (and exciting, in a good way).


Sally Bernhardt

Account Manager

A graduate of UC Davis (go Aggies!) and a 4th generation Californian, Sally will tell you that hunting for rare and out-of-print books, mapping the ocean floor and designing new cookware have everything to do with IT – for her, technology is another great opportunity to keep learning and exploring uncharted territory. Sally's breadth of professional experience ranges from consulting with attorneys and property managers to home health care professionals and magazine editors, making her a great fit for the broad range of TekTegrity clients. 

You may find Sally battling potholes on her way to checking out the ruins in Chaco Canyon, New Mexico, or, you may find her working closely with you as Account Manager to ensure you reach your IT goals (sans potholes). 



Russ Reed

Senior Account Specialist

Recently transplanted to San Luis Obispo, Russ is originally from Fresno, CA, where he assisted Verizon clients with technical issues. He played trumpet throughout his school career, beginning in 5th grade. Russ has always enjoyed tinkering with computers, starting with a Mac Classic, then moving to Windows and Linux. He is fascinated by science and technology and will easily spend an entire evening watching Neil de Grasse Tyson videos, or anything concerning science, robots, gadgets or technologies!

Russ loves to travel and has driven across the US - twice! He has traveled throughout Europe, and plans to see as many countries and cultures as possible. Currently, he is enjoying rediscovering the central coast.